COMPUTING AND TECHNOLOGY SERVICES

Computer Requirements and Troubleshooting Tips for Blackboard

Windows Requirements

Operating Systems Windows XP, Windows Vista or Windows 7
Browsers Firefox 3.0 or higher, Internet Explorer 7.0 or higher (Please Note Firefox 4 and IE 9 are NOT supported at this time)
Browser Settings Make your browser is configured to NOT block pop-ups, has Java enabled, and accepts cookies: 

Turn off the pop-up blocker in Internet Explorer:

  1. Click the Tools button and select Pop-up Blocker
  2. To turn off Pop-up Blocker, click Turn Off Pop-up Blocker

Make sure Java is enabled in Internet Explorer:

  1. Click the Tools button and select Internet Options
  2. Select the Advanced tab
  3. Scroll down until you see Java (Sun) and make sure the Use JRE... box is checked

Make sure Internet Explorer is set to accept cookies:

  1. Click the Tools button and select Internet Options
  2. Click the Privacy tab and make sure the slider under Settings is set to Medium

Please Note By default Internet Explorer accepts cookies so unless you have modified your privacy settings, this should already be set properly.

Macintosh Requirements

Operating Systems OS/X (10.3 or higher aka Jaguar, Panther or Tiger)
Browsers Firefox 3.0 or higher (Please Note Safari and Firefox 4 are NOT supported, and while you can log in using these browsers, most of the features like discussion forums and course e-mail will not work)
Browser Settings Make your browser is configured to NOT block pop-ups, has Java enabled, and accepts cookies: 

Turn off the pop-up blocker in Firefox:

  1. Click the Firefox menu and select Preferences
  2. Click the Content tab, and uncheck Block pop-up windows

Make sure Java is enabled in Firefox:

  1. Click the Firefox menu and select Preferences
  2. Click the Content tab and make sure Enable Java is checked

Make sure Firefox is set to accept cookies:

  1. Click the Firefox menu and select Preferences
  2. From the Firefox will drop-down menu, select Remember history

Please Note By default Firefox accepts cookies so unless you have modified your privacy settings, this should already be set properly.

For a compatibility check of your computer settings, review the "SLN Test Your System" area located on the  Blackboard Logon Page. All three items must pass the system test as reflected by green check marks. If you see a red "X", you will need to adjust your computer settings to ensure full compatibility with Blackboard. For assistance, please contact the SLN Help Desk at http://sln.suny.edu/sln_helpdesk.htm.

Other Troubleshooting Tips

  • If you are experiencing issues with Blackboard such as seeing incorrect course content, system time outs, or if you’re being asked to reauthenticate after you click a link or tab, do one of the following to clear your web browser’s cache/temporary internet files:
    • For Firefox 3 or higher: Click Tools and select Options. Then, click the Privacy tab and click clear now in the private data area. Then, click OK, exit, and relaunch the web browser. For Firefox, you can also select Clear Private Data from the Tools menu. You then have to click the Clear Private Data Now button.
    • For Internet Explorer 7 or higher:  Click Tools, Internet Options, click Delete, and then Delete again. Then, click the Settings button under Browser history, and make sure Every time I visit the webpage is selected.
  • Safari and Chrome are not recommended browser to use with Blackboard.
  • Blackboard does not support tab browsing which means you cannot log into two tabs and work in Blackboard. While it may appear to work, several issues have been reported.
  • Instead of using the back button in Blackboard to go back a screen, use the breadcrumb trail. While using the back button on a web browser will work most of the time, if you have been timed out or if you are using the back button's drop down menu to return to earlier viewed pages, you may experience issues.
  • Blackboard will automatically time out a user after 90 minutes. You will be notified by a pop-up screen and can click to stay in the system. If you are not at your computer when this happens, you will be timed out