COMPUTING AND TECHNOLOGY SERVICES

DIALING INSTRUCTIONS

Telephones are to be used only for official business calls.

Campus Calls:
  1. Refer to your campus telephone directory for the number.
  2. Listen for the dial tone.
  3. Dial the four-digit extension number.
Local Calls (Off Campus)
  1. Refer to the Buffalo telephone directory for the number.
  2. Listen for the dial tone.
  3. Dial "9" or "8" if the line is toll restricted; wait for a second dial tone.
  4. Dail the local telphone number.
    (Note: Local calls are charged based on the length of the call.)
Long-Distance Calls
  1. Listen for dial tone.
  2. Dial "9" or "8" if the line is toll restricted; wait for a second dial tone.
  3. Dial "1" plus area code, plus telephone number.

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Campus Directory Assistance
  1. Listen for the dial tone.
  2. Dial "4000" for the campus operator.
Local Information
Consult the Buffalo telephone directory first, since there is a charge for information calls.
  1. Listen for dial tone.
  2. Dial "9" or "8" if the line is toll restricted; wait for a second dial tone.
  3. Dial "555-1212"
Long-Distance Information
Consult telephone directories if available, since there is a charge for information calls.
  1. Listen for the dial tone.
  2. Dial "9" and wait for a second dial tone.
  3. Dial "1" plus area code, plus 555-1212.

Centrex Dialing Instructions

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Terminology

  • Switchhook - Button where the handset rests when not in use.
  • Depress Switchhook/Recall or Flash Button - Means press down firmly as far as it will go and then release immediately.
  • Dial tone - A continuous steady tone.
  • Specail Dial tone - Three beeps followed by a steady dial tone.
  • Confirmation tone - Two short bursts of tone, similar to a busy signal, but followed by silence.
  • Reorder Tone - Rapid busy signal that indicates you have attempted a restricted feature or incorrectly entered an access code.
Standard Features - Available on all telephone
  • To tranfer a call to a third party: Depress Switchhook/Recall or Flash Button; listen for special dial tone. Dial third party; listen for ringing phone. Either: Hang up, or wait for an answer; announce that call and hang up. If third number is busy or does not answer, depress Switchhook/Recall or Flash Button twice to be reconnected to original party.
  • To consult privately with a third party:
    1. To hold a call and consult:
      Depress Switchhook/Recall or Flash Button.
      Listen for special dial tone. Dial third party consult.
  • To return to held call:
    Wait for third party to hang up.
    Depress Switchhook/Recall or Flash Button twice.
    Resume conversation.
  • To arrange a three-way conversation:
    Depress Switchhook/Recall or Flash; listen for special dial tone.
    Dial third party; wait for third party to answer.
    Depress Switchhook/Recall or Flash; begin three-way conversation.
  • Hold: There are three types of hold procedures depending on the user's requirement for limited or expanded functionality.
    1. Actual hold button on the telphone set
    2. Switchhook/Recall or Flash Button on telephone set , as used in the above procedures
    3. System hold which is activated by pressing Switchhook/Recall or Flash button and dialing *80
    Do Not Hang Up. To retrieve: replace handset.
    Phone will ring; answer; you are connected to held call.
    (This is the "Music on Hold" procedure.)
  • Speed Calling: Allows you to program 10 of your most frequently called numbers that can be accessed by dialing the * button followed by a digit.
    1. to Program or Change:
      Lift handset; dial *74; hear special dial tone.
      Dial Storage Location Code (0-9)
      Dial telephone number to be stored, including access codes, i.e., 9, 1; press # key.
    2. To Dial:
      Lift hadndset; dial * then location code for desired number, followed by the # key.
    3. To Delete:
      Dial *74; hear special dial tone.
      Dial Storage Location Code (0-9); press # key.
      Hear Confirmation Tone.
  • Ring Again (internal Use Only): Allows you to program your telephone to alert you when a busy extension becomes free.
    Note: this feature must be programmed into the switch.
    1. To Activate:
      From INTERNAL busy connection, press Switchhook/Recall or Flash Button.
      Hear special dial tone. Dial *78; hear confirmation tone; hang up.
      When your party's line becomes free, your telephone will ring with a priority ring.
      Lift handset; hear ringback tone; called party is automatically connected.
    2. To Cancel: Dial *78; hear confirmation tone.

  • Optional Feature: Call Pick Up - To answer a call that is ringing in your group:
    Note: This feature must be programmed into the switch.
    1. To Activate:
      Lift handset; press *70; begin conversation.
      Note: If ringing extension is not in your assigned pickup group, fast busy tone will be heard.
    2. To hold one call and answer another telephone:
      Depress Switchhook/Recall or Flash; listen for dial tone.
      Depress *70. Begin conversation.
    3. To hold call and place another:
      Depress Switchhook/Recall or Flash; listen for dial tone.
      Depress *80; listen for confirmation dial tone; dial call.
    4. To return to a held call:
      Hang up; answer phone when it rings; resume conversation.
 

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