COMPUTING AND TECHNOLOGY SERVICES

Request a Quote, Consultation or Purchase: https://buffalostate.wufoo.com/forms/help-desk-hardware-request/

Frequently Asked Questions

 

What are my computer and printer equipment choices and pricing?

http://www.buffalostate.edu/cts/pricing.xml

CTS will order and support both PC and Mac computers.

Faculty/staff computer funding guidlines  

Ordering equipment to arrive in time

Pre-semester delivery: Allow up to 5 weeks prior to the start of the semester for delivery and setup.

During semester delivery: Allow up to 3 weeks from your order date for delivery and setup. 

Budget basics...who pays for what?

New full-time faculty and staff on a State line will be provided with a campus standard computer (and monitor). 

Any additional equipment or software will be paid for out of other funds (your department, area etc.). 

Laptop information

PC User Information for Laptops

If you order a laptop you will be provided with logon information.

Mac User Information for Laptops

If you order a laptop you will be provided with logon information.

Policy on the Use of Electronic Resources 

New equipment

New full-time faculty and staff on a State line will be provided with a campus standard computer (and monitor). 

Any additional equipment or software will be paid for out of other funds (your department, area etc.)

Faculty/staff computer funding guidelines

Policy on the Use of Electronic Resources

Replacement (what gets replaced when)

Every four years every faculty/staff full-time State line position’s computer is up for replacement.  If you have two machines (i.e. a desktop and a laptop), the newest one will be replaced.  Campus computers are on a replacement schedule.  You will be contacted by CTS if your equipment is up for replacement.

If you need your peripherals replaced (i.e. printers), you will need to order that on your own. There is no replacement schedule for peripherals. 

Ordering beyond the "standard"

If your order goes beyond the “standard” to meet your needs, it may add time to your delivery.  Also, it will need to be determined which budget will incur the extra cost.

What if I am not sure what I need?

1. Complete our Hardware Request form and describe what it is you need. 

2. Our Purchasing staff will work with you and give you a quote. 

3. Attach the quote to a requisition and send it to purchasing. 

4. When your items are in CTS will schedule set-up with you via the CHD.

Hardware repair

If your equipment needs repair, contact the Computing Help Desk at 878-4357, or visit them in E.H. Butler Library in the Information Commons. 

How do I request a refurbished computer?

Contact the Computing Help Desk at 878-4357 and they will generate a work order to have a refurbished computer installed.  

Mac-support

Buffalo State College is committed to supporting both PC and Mac computers.  If you need help with your Mac, contact the Computing Help Desk at 878-4357, or visit them in E.H. Butler Library in the Information Commons. 

How to purchase AV equipment--Instructional Resources

Contact Instructional Resources http://www.buffalostate.edu/offices/ir